Privacy Policy

Effective Date: Effective immediately

At Kings Pavilion Kandy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with applicable privacy regulations.

1. Information We Collect

We collect the following types of personal data from our guests and website visitors:

• Full name, contact details (email, phone number, address)
• Nationality and passport/ID information (when required for check-in)
• Booking and payment details
• Special requests and preferences (e.g., dietary, accessibility)
• Information collected via our website or booking engine
• Data gathered from Google Analytics for website traffic, performance, and marketing insights

2. How We Use Your Information

We use your data to:

• Process reservations and payments
• Provide customer service and personalize your stay
• Communicate promotions and offers (only with your consent)
• Analyze website usage and improve services
• Comply with legal obligations and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data to third parties. Your information may only be shared with:

• Trusted third-party service providers (e.g., booking engines, marketing platforms, and analytics tools like Google Analytics)
• Legal authorities when required by law

All third parties are required to maintain confidentiality and use your data solely for service-related purposes.

4. Data Security

We implement appropriate physical, electronic, and managerial procedures to safeguard your personal information from unauthorized access, disclosure, or misuse.

5. Cookies and Tracking Technologies

We use cookies and similar technologies through platforms like Google Analytics to improve user experience and analyze website traffic. You can adjust your browser settings to disable cookies if preferred.

6. Your Rights

You have the right to:

• Access or correct your personal data
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing communications at any time

For any such requests, please contact us at: info@kingspavilion.com

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Kings Pavilion Kandy:

info@kingspavilion.com | +94 77 897 4655 

Kings Pavilion, 4/22 Galkanda Road, Aniwatta, Kandy, Sri Lanka.